FAQ

Returns Questions:

Do you have a returns policy in place?

Yes, we have a 30-day returns policy in place if the product is faulty or not as described however we can not accept returns when the customer has changed their mind. You have two options when you wish to return an item:

  1. Return your item to us and we will send a replacement free of charge
  2. Return your item to us and we will issue a full refund

To be eligible for our returns policy the customer must first contact our support team by email at: mogulcyclewear@gmail.com to provide evidence of any problem with the product. 

Note: The customer must cover the cost of shipping to return the item.

Shipping Questions:

Do you ship internationally?

Yes, we ship worldwide.

How much does shipping cost?

We offer free shipping as standard however on some products we may offer "Express Tracked Shipping" or "Express Tracked Shipping (Insured)" as an additional option (usually for a small charge).

How long does shipping take?

Shipping times vary depending on the item being shipped and the location that it is being shipped to. Our orders are usually with our customers in 12-20 days with some countries taking less time (USA, Canada) and some taking slightly longer. We are doing our best to try and get your item to you as soon as possible.

If you have any inquires regarding where your order is don't hesitate to contact us by email at: mogulcyclewear@gmail.com and a member of our team while reply as soon as they can. 

I ordered 2+ items and only one has arrived... where are my other items?

Because our products are stored in very busy, and sometimes separate, warehouses it is often more convenient to ship the items to you separately as if the products are in separate warehouses it would delay the shipping considerably to ship one item to the others warehouse and then package and ship them to the customer. For this reason one item may arrive sooner than the other(s) but please be assured that all of your orders will arrive in due time. 

If you have any inquires regarding where your order is don't hesitate to contact us by email at: mogulcyclewear@gmail.com and a member of our team while reply as soon as they can.